Privacy Policy

1. Who We Are

FairFloorQuote.com ("Fair Floor Quote," "we," "us," or "our") operates a lead-generation platform that connects homeowners seeking flooring installation or replacement quotes with local contractors. We are the data controller for the personal information described in this policy.

This Privacy Policy applies to information collected through our website at fairfloorquote.com and any related services, forms, or communications.

2. Information We Collect

Information you provide directly

When you submit a quote request or contact form, we may collect:

• Full name
• Email address
• Phone number
• Home address or zip code
• Flooring type, project scope, and room details
• Preferred timeline and budget range
• Any additional information you include in free-text fields

Information collected automatically

When you visit our website, we automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited, time spent, and referring URL
• Device type (desktop, mobile, tablet)
• Cookie and tracking pixel data (see Section 6)

Information from third parties

We may receive additional information about you from advertising partners, affiliate networks, or data appending services to supplement the information you provide and improve our matching process.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Matching and fulfillment: To match your flooring project with qualified local contractors and transmit your lead information to those contractors.
• Communications: To contact you by phone, text message, or email regarding your quote request, project follow-up, or related services.
• Service improvement: To analyze how our platform is used, improve user experience, and optimize our matching algorithms.
• Marketing: To send promotional communications about flooring-related services, products, or offers (you may opt out at any time).
• Legal compliance: To comply with applicable laws, regulations, and legal process.
• Fraud prevention: To detect, investigate, and prevent fraudulent transactions or other harmful activities.

4. How We Share Your Information

We may share your personal information in the following circumstances:

With contractors and buyers

When you submit a quote request, your information (including name, phone, email, address, and project details) is shared with one or more flooring contractors, contractor networks, or lead buyers who may contact you directly about your project. By submitting a quote request, you expressly consent to this sharing and to being contacted by these parties.

With service providers

We share information with third-party vendors who perform services on our behalf, such as hosting, analytics, email delivery, customer support, and payment processing. These vendors are contractually required to protect your information and use it only for the services they provide to us.

With advertising and affiliate partners

We may share limited information (such as zip code, project type, and device data) with advertising platforms (including Meta, Google, and their partners) to operate targeted ad campaigns and measure campaign performance.

Legal disclosures

We may disclose your information when required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business transfers

If we are involved in a merger, acquisition, asset sale, or bankruptcy proceeding, your information may be transferred as part of that transaction.

5. TCPA & Marketing Communications

By submitting a quote request on this website, you expressly consent, under the Telephone Consumer Protection Act (TCPA) and applicable state laws, to receive calls, prerecorded voice messages, and/or text (SMS) messages at the phone number you provide. These communications may come from Fair Floor Quote and from the contractors, contractor networks, or lead buyers who receive your information.

Your consent is not a condition of purchase. Standard message and data rates may apply. You may opt out of text messages by replying STOP at any time.

If you do not wish to be contacted by phone or text, do not submit your phone number or contact us at support@fairfloorquote.com to request removal from our calling list.

6. Cookies & Tracking Technologies

We use cookies, pixel tags, and similar technologies to operate our website, analyze traffic, and serve relevant advertising.

Types of cookies we use

• Strictly necessary: Required for the website to function (session management, form security).
• Analytics: Tools like Google Analytics help us understand how visitors use our site. Data is aggregated and anonymized where possible.
• Advertising: Meta Pixel, Google Tag Manager, and affiliate tracking pixels allow us to measure ad performance and retarget visitors on third-party platforms.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality. For more information, visit aboutcookies.org.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including matching you with contractors, maintaining business records, and complying with legal obligations. Typically, lead data is retained for up to 3 years unless a longer period is required by law or you request earlier deletion.

8. Your Privacy Rights

Depending on where you live, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to certain exceptions.
• Opt-out of marketing: Unsubscribe from email marketing at any time by clicking the "unsubscribe" link in any email, or by contacting us.
• Opt-out of calls/texts: Contact us to be added to our Do Not Call list.

To exercise any of these rights, contact us at support@fairfloorquote.com. We will respond within 30 days. We may need to verify your identity before processing your request.

9. California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you, our purposes for collecting it, the categories of third parties we share it with, and whether we have sold or disclosed it.
• Right to Delete: You may request deletion of personal information we have collected, subject to certain exceptions.
• Right to Correct: You may request correction of inaccurate personal information.
• Right to Opt-Out of Sale/Sharing: You may opt out of the sale or sharing of your personal information. As described in Section 4, transmitting your lead data to contractors and buyers may constitute a "sale" or "share" under CCPA. To opt out, contact us at support@fairfloorquote.com with the subject line "Do Not Sell My Personal Information."
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To submit a verifiable consumer request, contact us at support@fairfloorquote.com.

10. Children's Privacy

Our services are intended for adults (18 years of age and older). We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete it promptly. If you believe a child has submitted information through our site, please contact us immediately at support@fairfloorquote.com.

11. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit (SSL/TLS), access controls, and regular security reviews.

No method of data transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security. If you believe your information has been compromised, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. We will post the updated policy on this page with a revised "Last Updated" date. For material changes, we will provide additional notice (such as an email notification or a prominent notice on our website) where required by law.

Your continued use of our website after the effective date of any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: support@fairfloorquote.com
• Web: Contact Us
• Mail: FairFloorQuote.com, Privacy Requests, [Address on file]